Contact Us
When you need help right away
If you are in difficulty with gambling, do not use this form. It is not monitored around the clock, and the people who read it are editors, not counsellors. Look instead for a dedicated gambling-support service in your province; those organisations run helplines and live chat staffed by trained advisers who can talk to you immediately. Many of them also offer self-exclusion tools that work across multiple operators, which is something no review site can arrange for you. The contact form here is for feedback about the reviews we publish, not for crisis support.
Languages the team reads
Write to us in English or French and you will get a reply in the same language. Messages in any other language may still be read, but the turnaround will take noticeably longer because we have to route them through translation. If you write in English or French, your message goes straight to the queue. Keep the message itself in one language rather than mixing the two; it makes it easier for us to answer precisely.
What never belongs in a message
Treat this form like a postcard, not a vault. Never send your password, your full banking details, a screenshot of your balance or scans of your identification through it. The form is carried over an encrypted connection, but the people on the other end are journalists and editors, not security staff, and we have no way to process those documents even if they arrived intact. A legitimate casino will never ask you to transmit sensitive financial information through an unsolicited contact form on a third-party site, so treat any request that pushes you to do so as a red flag.
If you need to verify your identity with a casino or change your payment method, do it inside your account on that casino’s own website, in the section they provide for that purpose. That is the only channel where those documents are expected and protected. Anything sent here is read by humans whose job is to fact-check reviews, and we will delete financial or identity material without acting on it.
How replies work
When you send a message about a specific review, include the name of the casino and the point you disagree with or want clarified. That lets us check our notes before we answer. We reply as soon as we can, but there is no fixed window; some weeks run heavier than others, and a detailed question takes longer to investigate than a simple correction. If your matter is urgent, the gambling-support route above is the faster and more appropriate path, because this form is not designed for time-sensitive requests.
If you are writing about a casino we have reviewed, remember that we do not operate it and cannot change its terms, release a withheld withdrawal or restore a closed account. We can only pass along information and, where warranted, update our published verdict. For anything that concerns your account directly, the casino’s own support channels are the ones that can act.